Credit Union Loan Source Selects ACI Speedpay to Generate Digital Bill Payments for Its Customers; ACI mobile wallet payment adoption increases 30%
The leading auto lender offers a rich digital payment experience so consumers can pay their bills when, where and how they want with minimal friction
ACI in the world (NASDAQ: ACIW), a leading global supplier of software and digital payment solutions, today announced that Credit Union Loan Source (CULS) will deliver a rich digital payment experience to consumers through ACI Speedpay. With the ACI solution, the company has seen an 89% increase in adoption of interactive voice response (IVR) payments, and ACI’s mobile wallet feature has achieved 30% growth since its launch.
Based in Alpharetta, Georgia, CULS is an indirect auto finance company with a dealer network spanning 14 states. Due to the rapid growth of the portfolio, CULS sought to modernize its digital presence with a centralized means for customers to make payments and provide a unified experience across all channels. With ACI Speedpay, CULS customers now have a single online portal to manage and pay their bills. Additionally, as more and more consumers expect mobile payment options for bills, ACI’s mobile wallet feature has provided a convenient choice for mobile billing and payment, including alerts and notifications. confirmations and the ability to view electronic statements.
“By streamlining bill payments for our customers, we saw the call center call volume drop 15% almost immediately. With ACI Speedpay, our customers can make multiple payments, store payment information, view payment history, and check balance and payment information, all from a single portal, ”said RuthAnn Riggs, Director of operations, Credit Union Loan Source. “The mobile wallet feature has also been beneficial for customers who prefer to pay their bills via their smartphone, and electronic statements have resulted in significant savings. climb from month to month. “
“Consumers are spending more time on their mobile devices than ever before, and meeting them where they are – on mobile – is crucial for businesses,” said Sanjay Gupta, executive vice president of ACI Worldwide. “With ACI Speedpay’s mobile wallet option, CULS benefits from faster payments as well as increased engagement with customers. Additionally, ACI Speedpay is helping to take the strain off the corporate call center by reducing the volume of inbound calls amid the pandemic. “
ACI Speedpay is an integrated suite of invoice submission and payment services that drives the success of thousands of customers. The solution is proven to increase consumer satisfaction by 25% by providing easy ways to view and pay bills. The solution’s mobile wallet billing and payment capability improves the consumer experience while reducing costs.
About ACI around the world
ACI Worldwide powers digital payments for more than 6,000 organizations around the world. More than 1,000 of the world’s largest financial institutions and intermediaries, as well as thousands of global merchants, rely on ACI to execute $ 14 trillion every day in payments and securities. In addition, a myriad of organizations use our presentation and payment of invoices services. With our comprehensive suite of software solutions delivered to customer premises, via the public cloud or via ACI private cloud, we provide real time payment capabilities and enable the industry’s most comprehensive omnichannel payments experience.
© Copyright ACI Worldwide, Inc. 2020
ACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and all ACI product / solution names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, United States, other countries, or both. The trademarks of other referenced parties are the property of their respective owners.
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