High Dimension

How health technologies can improve the patient and provider experience

The healthcare sector has been grappling with the impacts of the Covid-19 pandemic for more than two years. Much has been asked of clinicians, who have faced unprecedented stress due to the workload these cases have presented. They had to adapt with agility to the rapid evolution of telehealth and transform the way they work. Hospitals are struggling with provider burnout, staffing shortages, and more.

In a series of interviews at the Microsoft Envision Healthcare Summit, attention is drawn to the myriad ways cloud computing technology is affecting different aspects of healthcare across providers, payers, medtech and pharmaceuticals. . Healthcare leaders highlight ways to improve care delivery, outcomes, a sustainable clinician workforce, and improving the patient experience.

In one segment, Clifford Goldsmith, Chief Medical Officer, Microsoft Health and Life Sciences, speaks with Seraphine Kapsandoy-Jones, Vice President of Population Health and Clinical Operations at Centene Corporation, about maintaining a hand- sustainable clinical work. They explore how technology could be harnessed to improve automation and reduce the documentation burden for clinicians. New delivery models could also reduce the data entry burden and improve the way clinicians work; but also present challenges that need to be addressed.

Cleveland Clinic CIO Matt Kull and ATA CEO Ann Mond Johnson discuss advances in healthcare consumerization, including telehealth, and big data analytics tools that will enable preventative care for more patients.

“We view Netflix and Amazon as competitors because they set consumer digital expectations,” Kull says.

Johnson notes that the availability of telehealth options in healthcare interactions means that in many cases consumers can decide to have an in-person visit with a clinician or have a virtual visit, which can be more meaningful than videoconferencing. Asynchronous technologies allow patients to decide where and how they want to be seen, whether at home, in the workplace or in a doctor’s office.

“The virtual is a much broader dimension than synchronous communications like videoconferencing,” Johnson observes. “Technologies like AI and RPM (remote patient monitoring) go far beyond blood pressure readings and blood sugar levels and are applied in many different ways.”

Kull adds that Cleveland Clinic’s elite research capabilities mean the institution is well positioned to unleash the power of the cloud for AI applications.

“This will really help us create targeted opportunities to treat certain diseases before they occur – like a genetic biomarker signaling a high risk of colon cancer in some patients so clinicians can make sure they encourage these patients to get tested more frequently.

Kull shares that the Cleveland Clinic is working to improve in silico drug discovery, multi-omics studies, and digital pairing, as they believe these will be at the “absolute heart of unlocking technology to improve speed.” at which medical discovery occurs and therapies are developed. ”

Also participating in the virtual summit:

  • Kyu Rhee MD, Senior Vice President and Chief Medical Officer, Aetna,
    SVC Health
  • David Rhew MD, Global Medical Director and Vice President of Healthcare, Microsoft
  • Dr. Michele Harper, New York Times bestselling author
  • Lex Gillette, Paralympic Athlete, Team USA
  • Antoinette Thomas, US Director of Patient Experience, Microsoft Health and Life Sciences
  • Deb Cupp, President, Microsoft USA

To see the full video, Click here.

Photo: Getty Images: Andrei Popov