What can you expect from 24/7 travel insurance assistance services? – Councilor Forbes
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Having a 24-hour emergency assistance number that customers can use while traveling is a common feature among travel insurance companies. The phone number can usually be found in the travel insurance policy sent to you, or on the insurance company’s website or mobile app.
Why would you need to call the support number?
These 24/7 support numbers are an important safety net if you have any problems while traveling, both for big problems and for small inconveniences.
“In the event of a natural disaster at your destination or sudden civil unrest, everyone can try to leave the scene at the same time, which can overwhelm transport resources. A good travel assistance provider can be an asset, ”says Scott Adamski, spokesperson for AIG Travel.
When shopping for a travel insurance policy, Adamski says it’s important to seek out a robust emergency assistance service, as the need for these services can arise frequently (including changing flight or hotel reservations, coordinating missed connections and the return of the vehicle).
Ideally, you’ll have access to a help desk that provides full internal service and full integration between teams, he says. That way, you can expect a more turnkey experience, knowing that someone has the full picture of your needs every time you call.
Find 24/7 medical assistance services
Adamski from AIG Travel notes that 24/7 support offers may vary, so it’s important for travelers to check with their provider. But at a minimum, he says, a travel insurance plan should include emergency medical services and 24-hour assistance services.
“If a medical need arises, that help could be very important,” says Adamski. “Dealing with a complex medical event, especially in a foreign country, and navigating different healthcare systems, medical facilities and physicians can be a challenge, so having a dedicated team with knowledge of the local language and customs, as well as their own medical expertise. , is invaluable.
24/7 support services can also answer your questions about coverage and options available in the event of a medical or travel emergency, says Kasara Barto, spokesperson for Squaremouth, an insurance provider. trip.
The travel assistance number is not just for emergencies
While natural disasters can ruin a trip, small problems can also have a big impact on your plans.
This can include a wide range of 24/7 support for:
- Medical references
- Emergency message relay
- Organize medical evacuation or repatriation
- Urgent translation
- Emergency money transfer
- Prescription replacement
- Payment guarantees for medical establishments abroad
- Legal assistance
AIG travel plans, for example, include a range of services in addition to emergency medical assistance, such as worldwide travel assistance, security assistance, and concierge services.
It is important to note that benefits differ depending on the policy and that many providers also offer additional services, Barto explains. For example, the assistance service of a travel insurer may be able to help with lost luggage or travel documents.
Look for other benefits
One component of the trip is navigating to an unfamiliar destination, and in an emergency this can be particularly intimidating and emotional for travelers.
Allianz Travel plans, for example, have a team of multilingual staff who resolve travel issues.
Daniel Durazo, spokesperson for Allianz, explains that travelers usually ask for help finding doctors, hospitals or pharmacies, need help with lost documents, including passports, or want to find resources such as ATMs, food delivery or ground transportation.
Another insurer, Trawick International, includes an alert system that provides notifications of new safety guidelines, major weather conditions, and political and safety warnings before travelers go on vacation.
It’s also important to note that 24-hour support services aren’t actually payable coverages, says Bailey Foster, spokesperson for Trawick International. The 24-hour hotline will coordinate assistance, but the traveler is responsible for payments, such as prescription drug replacement or money transfer.
Consult the list of 24/7 services offered by your travel insurance plan to find out what assistance will be available before and during your trip.